Help (FAQ)
Questions about ordering?
No registration is required to place an order in our store. Please note, however, that without a customer account you will not be able to track the status of your order, make changes of address, or view your most recent order information. Should you wish to create a customer account, please proceed as follows: Complete the order. No registration is required to place an order in our store. Please note, however, that without a customer account you will not be able to track the status of your order, make changes of address, or view your most recent order information. Should you wish to create a customer account, please proceed as follows: Then select your desired product, design your label online and complete the order. Just a few days later you will have your very own personal beverage can in your hands. (Evodrinks ORIGINAL) (PRIVATE-LABELING) Since the payment processing of our store is done directly and exclusively via PayPal, you will receive a payment confirmation from PayPal upon successful payment. If you do not receive this confirmation, your payment was not successful, please contact PayPal directly under the phone number 0800 7234500. Klarna - Instant bank transfer Payment by bank transfer stating your order number in the reason for payment and send us the payment confirmation by e-mail for faster order processing to info@evodrinks.com Please note that the production of your order will only take place after receipt of money on our account or after receipt of your payment confirmation by e-mail.
Please click on "LOGIN/ Log in / Create new customer account" in the menu above. Now fill out the form and assign a password of your choice. Afterwards you can log in to the store with the e-mail address you have entered and the password you have chosen.
Just a few days later, you are holding your very own personal beverage can in your hands.
Please click on "LOGIN/ Log in / Create new customer account" in the menu above. Now fill out the form and assign a password of your choice. Afterwards you can log in to the store with the e-mail address you have entered and the password you have chosen.
You can order our drinks per tray (=24 cans). If you wish to order larger quantities, please contact our service team. The smallest possible quantity for our beverage cans is 24 pieces.
You can order our drinks in (trays of 24) up to 2,880 pieces (1 pallet). The minimum order quantity is 1,000 cans (42 trays). If you wish to order larger quantities, please contact our service team.
PayPal combines all popular payment methods!
Sie werden bei der Bestellung automatisch auf die verschlüsselte Website von PayPal weitergeleitet und nach Beendigung des Zahlungsvorgangs wieder zurück zu www.evodrinks.com. Die Sicherheit wird durch die SSL-Verschlüsselung gewährleistet. Mit der Zahlungsmethode PayPal PLUS bieten wir Ihnen die drei beliebten Zahlarten PayPal, Lastschrift und Kreditkarte mit besonders nutzerfreundlichem Checkout an – sogar ganz ohne PayPal-Konto.
The simple and secure payment method via Klarna. No need to enter long card numbers, no need to open an account and therefore no storage of customer data. No worries: With Klarna you simply complete your order with your online banking data. Immediately afterwards you will receive a transaction confirmation and your order can be processed immediately. Comfortable and safe. Click. Done.
The classic payment method. Please transfer directly to our bank account: This will be displayed in the Checkout & Customer Area and in your confirmation mail.
Questions about shipping?
Der Versand unserer Getränke erfolgt derzeit ausschliesslich nach Deutschland zu 5.80 € je Bestellung. *over 768 tins (32 trays) we send your order by forwarding agency. For transports to Europe or Switzerland please ask for daily updated freight prices. After your order has been placed, we will add your current freight price to your order. Supply of PRIVATE-LABELING products: To meet the delivery time* (on working days from Monday to Friday), you must meet the data acceptance deadline of the order. Our data acceptance period is until 12:00 o'clock. The following points must be observed before the data acceptance deadline so that we can ensure our stated delivery time*. So that we can start printing your label, please upload your printable data - via data upload in the customizer, or send it to: labeling@evodrinks.com After data receipt, our data check checks your print file for certain criteria. If your print data does not meet our specifications, printing is unfortunately not possible. We will inform you immediately via the e-mail address stored in your customer account. Afterwards you adapt your print file according to our specifications and send us the new print file to the e-mail address labeling@evodrinks.com. The delivery time only starts after a new check and approval. Our production starts only after receipt of payment of the complete order amount including VAT. PayPal, and KLARNA (Immediately) payments are confirmed 5 minutes later at the latest. Our delivery period begins after receipt of the printable data or after approval for printing within our data acceptance period and full payment of the order amount (including sales tax). HERMES delivers to all German islands up to 3 working days delayed. *Delivery times depend on several production processes, in rare exceptional cases delivery times may be delayed. Should this case occur, we will inform you in time. We cannot guarantee the transport safety of our delivery service. At the moment we deliver to: The following countries are planned for the future: Packing stations and post boxes are excluded from the delivery area. Shipping service provider:
For orders of PRIVATE-LABELING products we charge a flat rate of 100 € shipping costs. (Germany)
Für Aktionsversand berechnen wir 6,99 € je Bestellung.
We ship exclusively in high-quality shipping cartons specially developed for us. These sturdy cartons each contain 1 tray=24 cans or 1/2 tray=12 cans) - so your beverage cans are well protected during transport.
**The transport costs to Switzerland include the import customs clearance (EZA) up to 1.000,00 € value of goods, above that the ABD creation. For goods value over 5.000,00 € the price includes the EUR-1 creation.
Our delivery time is 1-2 working days (Monday to Friday) and begins on the working day on which your order and payment reaches us by 12 noon. Orders received after this date will be delivered one business day later.
Our delivery time is 8 working days (Monday to Friday) and begins on the working day on which we receive your print-ready label template and payment by 12 noon.
Orders received after the data acceptance deadline will be delivered one working day later.
1. create print data
2. data check is OK ???
3. full payment of your order
Germany
Austria, Luxembourg, Great Britain and Switzerland. Belgium, Denmark, Estonia, Finland, France, Greece, Northern Ireland, Ireland, Iceland, Italy, Croatia, Latvia, Lithuania, Liechtenstein, Malta, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, Scotland, Slovakia, Spain, Slovenia, Hungary and Cyprus.
You can check the route of your package online via Hermes shipment tracking view. You will receive your tracking number in the e-mail "Your order has been completed" after the package is prepared for shipment. You can also view the tracking ID in your customer account.
In case of forwarding orders we will inform you by e-mail about the date of receipt.
Questions about private labeling?
Color mode Upload pictures or photos from your computer, cell phone or Facebook account When uploading your images, please make sure that both resolution and size are suitable for the desired purpose. For optimal display, the image resolution should ideally be 300 dpi at 1:1 format (original size) so that your image does not become pixelated. Please also note that the maximum uploadable file size should not exceed 5 MB. Copyright Confirmation of your layout Right of revocation
Our designers work with the RGB color mode. This is the color mode that every image you photograph yourself has, so you do not have to do anything. However, we print in CMYK color mode. This means that your print data is automatically converted into this color space. In individual cases, this may result in color deviations and/or color distortions. This is no reason for complaint. Please also note that the representation of colors on screen does not necessarily lead to the same results as our professional offset or digital printing. The colors of your pictures can be different in individual cases.
Ideally you can also send a PDF file (only in paths / vectors). This will then be fitted to the label by our team.
(ATTENTION: We only produce after print approval by mail confirmation from YOU ;-)
By uploading your data, you confirm that you are in full possession of the rights of reproduction and duplication. Furthermore you assure that this data does not violate the rights of third parties or violate other regulations. You further confirm our AGBs to have read completely and accept these regulations.
By continuing the order, you confirm that the spelling, content and layout are correct. You are aware that your order will be printed as it appears on the screen and that you cannot make any changes once the order is completed. By clicking on "To order" you have read these instructions and explicitly confirm the design.
The legal right of revocation does not apply to the delivery of goods that are manufactured according to customer specifications (e.g. beverage cans with your design). For non-personalized products you as a consumer have a 14-day right of withdrawal. Details on the right of withdrawal can be found in our AGBs.
There are more options available in the order process:
Our print image and the colors are brilliant and in best photo quality. Thanks to high color saturation and lifelike color shades, the colors are crisp and bright. We print using the digital offset process. Regular calibration ensures a stable, clean print image. Within a print production the print image is always consistent. However, there may be small color deviations in a subsequent print run, which are within the tolerance range.
All shipments are sufficiently insured by our shipping service provider!
This FAQ section is constantly being expanded. Do you have questions or suggestions?
We are happy about every feedback.